As we pause, reflect and look back at our journey through 2021, we see and are very proud of the positive impact made within our organization communities we proudly serve. New projects launched and new community partnerships formed, creating a collaborative effort and outcome to support Albertans with disabilities to find and gain meaningful employment.
With an entire team across the province pulling as one, we successfully opened the first ever Goodwill Thrift Store and Donation Centre on the north side of the Sturgeon River in the beautiful city of St. Albert. During our Grand Opening celebration, we were honoured with the presence of Mayor Cathy Heron and the St. Albert Chamber of Commerce, as opportunity launched in St. Albert in April of 2021!
In Calgary, after twenty years on Shaganappi Trail, our Varsity location received a major face lift and expansion. Renovations created a more delightful experience for our shoppers and donors, while creating a more accessible work environment for our team. We are very proud of the achievements of this team, as their dedication helped this store reach a new benchmark for sales and operations success!
On Macleod Trail, we successfully relocated one of our most successful retail locations into a brand-new space at Goodwill Plaza. The triumphant launch at this new location, allows us to create a more dynamic shopping experience with a more progressive workspace for our team. Calgary is such a progressive city, beaming with pride, success and an outlook to an adventurous and exciting future. Goodwill is proud to serve this incredible city with our fleet of beautiful stores and their pipelines of generosity in place for donors to connect with Goodwill’s across Calgary.
With the pandemic influencing a reduction in operations and services, our mission operations blossomed, as our Career Connections team launched the Opportunity Accelerator Program. A program designed to help more Albertans with disabilities than ever before. The Opportunity Accelerator is just one of the latest innovations of Goodwill to responsibly steward the resources we have been provided; delivering first class career development and career navigation in support of Albertan’s with disabilities. These collective efforts were a huge success and accomplished while navigating the challenging influences of COVID-19. We embraced the opportunity to meet these challenges head-on and we not only over-came it, we flourished, gaining momentum heading into 2022.
As we embark on 60 years of Goodwill operating in Alberta, we continue to pursue new heights in making a positive impact with our 1.2 million shoppers, over 800 thousand donors, more than 150 volunteers and 700 Goodwill team members. Thank you so much for your support, your dedication and your contribution to help shape and steward Goodwill Industries of Alberta as we’ll continue to make a positive impact in the lives of Albertans.
President and CEO
Through another year of extraordinary circumstances, our team proved once again that their dedication to our core values of working as a team, being accountable, continuously improving and showing that we care not only guides Goodwill through uncertain conditions, but it enables us to thrive. As a result of this hard work, Goodwill generated record results for 2021, far outpacing projected outcomes. A new benchmark was set for donations in a single year, with over 800 thousand donations across the province. A 41% increase over the previous year!
These donations are the heart and soul of how Goodwill continues to change lives for the better, as 90% of funds raised goes right back into our mission and we continue to be one of the largest employers of people with disabilities in the province. In 2021, 1 out of every 5 people at Goodwill declared having a self-disclosed disability. This all wouldn’t be possible without these gifts of generosity from Albertans province wide.
With the extraordinary amount of donations received this past year, our Sustainability Action Plan was put into overdrive. Over 19 million kilograms were diverted from local landfills, more than ever before, as we found new ways to recycle, re-use, upcycle and refurbishment, committing more to our mission and more to a greener environment. This was made possible through partnerships with ReWaste, ATB Financial, the Cities of Edmonton and Calgary and Aquatera.
Within the Goodwill @ Work program, we proudly worked with Suncor Energy, a leader in Alberta within the energy sector. Our team, made up entirely of people with differing abilities, created bolt kits for a number of projects at Suncor. With over 5,000 bolt kits created yearly, generating over 7,500 employment hours, this has become an exciting made in Alberta project, by Albertans.
We continue to look forward with optimism and are excited at our sustained success as we expand our sustainability and mission services in the Calgary region with the introduction of the Amazing Calgary Impact Centre in the summer of 2022. This world-class centre of excellence will expand our sustainability initiatives and mission services to heights never seen before in such a world-class city of innovation!
At Goodwill we never stop progressing and we never ease up on the thinking of “what else can we do to have Albertans with disabilities, learn, grow and succeed with the Goodwill enterprise.” In late 2021, this included the introduction of our Mission Business Partners in the North and South Regions of the province, fully funded through the Goodwill Round Up program. Round Up is a way for the public to contribute to and enhance our mission services within our retail stores. These two positions focus on supporting those with barriers throughout our retail portfolio.
With so much achieved in such a short period of time and important work ahead, as Chair of the Board I am confident our team will exceed expectations in terms of mission, sustainability and impact on our community. Thank you to our wonderful shoppers, as this would not be possible without you! After all, we believe our mission is who we are, our vision is where we are aspiring towards and our values are our morale compass.
From the entire Board and everyone at Goodwill, thank you for making such a difference for so many, through the power of work and the dignity of a job.
Kevin MacDonald Dale Monaghan
Board Chair President and CEO
It was a smokin’ hot August weekend in Spruce Grove filled with music, talent shows and all the BBQ ribs your heart desires! Thanks to a partnership with the Rotary Club of Spruce Grove, a VIP lounge was set-up with upcycled furniture from the Repair for GOOD program. Goodwill sponsored the VIP seating area where people were given a chance to sit back, relax and remove a notch from their belt on the finest repaired furniture in Alberta.
The furniture was collected from the Amazing Edmonton Impact Centre and other Goodwill retail stores from across the province and delivered to Spruce Grove Central Park where they got to shine bright amongst the hungry rib eaters. Some pieces even went to new loving homes!
We’d say that’s one GOOD way to rest and digest!
Goodwill and the University of Alberta have partnered once again to support students and their mission to give back to the community while they move out of their residences for the summer.
The U of A Eco Move-Out provides students with extra unwanted items on hand, a chance to reduce, reuse and recycle when their school year comes to an end by donating to Goodwill.
From the dorms to donations bins, a whopping 3,891 lbs of student goods were collected throughout the event in 2021. From books, to toaster ovens to a bean bag chair this event garnered goods of all shapes and sizes.
This amazing partnership not only supports sustainability initiatives but directly helps make a difference in the lives of Albertans.
Our programs all begin with your donations. Donations create everything possible at Goodwill. They create affordable, environmental options for shopping, which raise money for training and job opportunities for people with disabilities, with the cycle continuing for generations.
Over the period of several months, Jasper Park Lodge was a key contributor the beginning stages of this donation cycle. After partnering with Goodwill Industries of Alberta, many items directly from the Fairmont was shipped to Edmonton’s west end to be processed and sold within Goodwill’s retail outlets.
In fact, over 4,000 lbs of exquisite furniture was brought to us during this time, providing many hours of programs and services through our mission. We couldn’t be happier about the contributions through the Jasper Park Lodge.
Not much more can be said about the trial and tribulations of last year. It was tough, excruciating and challenging. Despite all this, 2020 ended more positively than originally forecasted at Goodwill, considering the challenging situations facing so many businesses and nonprofits across Alberta. At Goodwill many programs and initiatives continue to move forward, creating better career development and training opportunities for those we serve.
As a non-profit, social enterprise, Goodwill is one of the largest employers of people with disabilities in the province, with about 30% of the almost 700 team members having a self-disclosed disability. There are Not-For-Profit organizations and there are For Profit organizations. Goodwill is proudly a FOR IMPACT organization!
Even with the obstacles of 2020, the Sustainability initiatives at Goodwill continued an upward trend of diverting items from local landfills. This is in large part due to additional space in Calgary, where more recycling opportunities are being implemented. This includes a wonderful partnership with the City of Calgary, by having Goodwill bins at their Throw ‘n’ Go stations.
After a two-month temporary closure of services at Career Connections, our team came back refreshed and inspired to find opportunity where opportunity didn’t exist before for those with a disability. Working in partnership with the Ready, Willing and Able organization, Goodwill helped launch a new service stream. This pilot project launched in September with a goal of creating more employment opportunities for those with a disability. We cannot wait to see the success this program brings in 2021.
With a very committed Board of Directors, a strong and passionate senior leadership team, and talented team members from Grande Prairie to Calgary and across the Edmonton and capital region, we march into 2021 together. We march with strength, to bring dignity, joy, smiles and confidence to Albertans with disabilities, and the hundreds of thousands of Albertans who march with us.
We see the hope of what could be in 2021, as we start fresh, excited to continue our mission. Thank you to our dedicated shoppers and generous donors, for which all of this would not be possible without you.
We are proud to be serving with you, because together we are stronger and together we are moving forward, elevating our mission and making such a difference for so many through the power of work and the dignity of a job.
For nearly 60 years, Goodwill has been changing lives for the better, strengthening families and communities, through the power of work and the dignity of a job.
We entered 2020 on a wave of positivity from such a successful year in 2019, building on a legacy of good.
This being said, we learned and gained a lot from last year. Yes, it was a tough year, not only for Goodwill but for all of our team members, our community, our province, our country and the world. With a courageous team effort, Goodwill navigated these turbulent waters successfully.
The COVID era has taught us a lot as we continue to constantly improve Goodwill so we can continue to be the beacon of light for so many.
This light shines brightly with our Career Connections team. In May, as our province came out of a health and safety lockdown, most of our volunteer placements within Career Connections were put on hold. Our Job Development team was tasked with finding new opportunities for these placements and a new Goodwill Volunteer Hub was born. This hub has become a platform for volunteerism and community engagement, helping other local non-profits with packaging and assembly.
Our Sustainability Action Plan continues to make a positive impact in environmental stewardship and was a finalist for the Canadian Museum of Nature Inspiration Award in the Not-For-Profit category. We are truly honoured to be recognized for such a prestigious award though the effort and passion to succeed does not stop here. You will see more sustainability pursuits on the horizon including expanding successful environmental practices to the Calgary region.
Every year, organizations throughout Alberta are recognized by the Alberta Business Awards of Distinction. Goodwill was honoured to be a finalist for the Diversity Award of Distinction, demonstrating best practices in recognizing and creating an inclusive environment, respecting people as unique individuals. Goodwill strives for betterment and will look to incorporate best practices from fellow finalists, achieving greater success in the role of diversity.
Even with health restrictions in place for most of the year, donations received by Goodwill increased month over month, with 2020 being one of our best years ever in terms of donated items. These donations are the heart and soul of how Goodwill continues to change lives for the better, and it wouldn’t be possible without these gifts of generosity from Albertans province wide.
Committing to the ability to deliver so much good, we certainly appreciate our 1.2 million customers, 600 thousand donors and nearly 700 staff members.
Whether you are a valued shopper or donor, employer partner, or one of our team members, thank you for your dedication to our journey of good, our friendship and your contribution. We are confident that with your support we are indeed making such a difference!
A vibrant partnership with local non-for-profit You Can Ride 2, offers children with disabilities the opportunity to find joy and freedom through movement, by reducing barriers to riding a bike.
Even with the challenges of the pandemic the You Can Ride 2 programs helped 152 children through the Borrow a Bike program, surpassing a goal of 140. In order to adapt to COVID restrictions, remote fitting protocols were developed and mechanics began doing any necessary repairs via house-calls.
This allowed children between the ages of three and 20, who have a diagnosis that makes riding a standard bicycle difficult, to borrow an adaptive bicycle without the full expense.
For more information on the You Can Ride 2 program, please visit their website.
Peavey Mart is a farm and ranch retail banner in Western Canada offering a unique selection of agriculture, farm and ranch, pet, work wear, lawn and garden, hardware and homesteading supplies for those who enjoy a down-to-earth rural lifestyle.
By helping support our team in Sherwood Park, select Peavey Mart locations have been instrumental in providing employment opportunities for those with disabilities. The organization has went the extra mile in ensuring staff members have suitable transportation to and from work, while providing an inclusive environment for people to reach their career goals.
In October, Peavey Mart went above and beyond their duties once again, as they provided space for Goodwill to collect donations in Strathcona County. Their services gave Goodwill extra recognition in a beautiful region that fully embraces our mission of helping those with disabilities to find meaningful employment.
For more information on Peavey Mart, please visit their website.
A relationship is only as good as the partners within. This rings true with College H.U.N.K.S. Hauling Junk and Moving based out of the amazing Edmonton Impact Centre.
For years, College H.U.N.K.S. has supported Goodwill Industries of Alberta in their endeavors of sustainability and the environment. This was showcased in 2019, as both organizations received an Alberta Emerald Award for efforts in environmental stewardship.
In 2020, more people were home, either due to government restrictions or because of work-from-home orders. This meant more personal time was dedicated to eradicating items which held no more sentimental value. These honest, uniformed, nice, knowledgeable and service based workers helped these people divert from landfills by ensuring items could be donated to Goodwill or recycled responsibly.
For more information on College H.U.N.K.S. please visit their website.
Thanks to support received by ATB Financial, Goodwill developed several new key sustainability programs including:
In the last quarter of 2019, the Repair For Good program, Goodwill was able to divert 90 pieces of furniture (1,021 kgs) from local landfills.
Additional environmental impacts included, 1.35 tonnes of CO2 saved and an energy savings of 10.73 gigajoules. This was thanks to 5 volunteers and one paid part-time staff member. This program will look to get bigger and better in 2020.
The goal of these initiatives is to divert more and more from local landfills while providing training and employment opportunities for people with disabilities in Alberta.
Goodwill teamed up with the AHLA to implement two outstanding projects that will divert tens of thousands of kilograms of waste from local landfills, all while creating jobs for people with disabilities. This will impact our community for the better.
The Eco-Check Out Program
This program will encourage partner hotels to divert goods from the landfill. Goodwill will accept a wide variety of donations from hotels that will be sold in various retail locations throughout the province with 89% of all revenues being invested in Career Development initiatives for people with disabilities.
In the last half of 2019, area hotels going through renovations, diverted 17,245 lbs from landfills and donated these items to Goodwill.
Thanks to a shared vision of reducing tipping fees and waste in the Grande Prairie region, a partnership with Aquatera Utilities Inc. was formed in 2017.
Since this time, Goodwill has reduced tipping fees from $25,062 to $7,231 as of 2019. This means that less and less is going to landfills in the Grande Prairie region. This collaboration has also led to other community outreach programs like the ‘Drop n’ Swap.’
This event helps promote waste reduction by offering the community a chance to upcycle clothing items. 284 boxes and bags came through the doors and left to find a new home in someone’s closet instead of landing in the landfill.
2019 marked one of the most successful years in the history of Goodwill Industries of Alberta, as our organization continued to be recognized for outstanding achievements in terms of innovation and environmental stewardship. Many programs and initiatives were expanded, creating better career development and training opportunities for those we serve.
As a non-profit, social enterprise, Goodwill is one of the largest employers of people with disabilities in the province, with about 30% of the almost 800 team members having a self-disclosed disability. There are Not-For-Profit organizations and there are For Profit organizations. Goodwill is proudly a FOR IMPACT organization and in 2019, did Goodwill ever make an impact!
The Sustainability initiatives at Goodwill continue to exceed expectations. Thanks to support received by ATB Financial, Aquatera and Goodwill’s Sustainability Action Plan, Goodwill diverted nearly 16 million kilograms destined to landfills and is closing in on a 90% diversion rate, the incredible mark of a zero-waste operation.
The Commission on Accreditation of Rehabilitation Facilities, or CARF for short, has certified Goodwill for another three years. We are proud to be leaders when it comes to CARF standards, as our programs continue to exceed expectations and we couldn’t be happier in receiving the recertification, valid and in place until the year 2022. We are prepared to go to extraordinary lengths to serve those with a disability through the power of work.
Great things keep happening in Calgary, with two locations going above and beyond to receive DEAM nominations from Disability Employment Awareness Month in October. We are so proud of our teams at the Varsity and Trans Canada locations and their strong working relationship with other Calgary disability service providers. This speaks highly of Goodwill’s commitment to helping those who have barriers to overcome as we continue to proudly serve our communities.
Although we are proud of our past, we are focusing on excellence for the future. We’re excited to continue our journey of ‘Good’ by respecting our triple P bottom-line of people, profit with purpose and the planet.
Thank you to everyone who has supported us on this journey from our hard-working staff of over 800 Goodwillians, including our loyal Board of Directors and volunteers. Thank you to our dedicated shoppers and generous donors, for which all of this would not be possible without you. Thank you for making such a difference.
Goodwill continues to make positive strides, gain lessons learned and celebrate success, as we strive to make improvements within our organization and within our community. Together, we are changing lives for the better through the power of work and the dignity of a job
Since 1963, Goodwill continues to be a leader in Alberta, strengthening families and communities through the power of work and the dignity of a job.
Through hard work, dedication and a commitment to excellence, 2019 was one of Goodwill’s best years ever!
We continued to build on this legacy of good, creating a greater positive impact within the communities we proudly serve. New projects and community partnerships launched, with a keen focus and proud effort to support Albertans with disabilities to find and gain meaningful employment.
We successfully opened up the largest Goodwill retail store in Alberta with Westview in Edmonton in May. We had amazing teamwork and support from all of our staff right across the province. With this opening and the success of all of our retail stores we continue to one of the most successful Goodwills in all of North America.
Throughout 2019 we celebrated the hard work and contribution of our team, including the longest-serving team member, Elaine Wenger, who retired in August after spending 43 years within our social enterprise. Elaine is an example of Goodwill providing opportunity for over four decades to a team member with a disability.
Christine Murakami, an employment coach at Career Connections is now the longest tenured employee at 39 years, starting with Goodwill in 1980.
Thanks in large part to our Sustainability Action Plan and the Amazing Edmonton Impact Centre, Goodwill received two major awards in 2019! The first was from the Alberta Emerald Foundation for Sustainability and environmental high performance, while the second was from the Calgary Chamber of Voluntary Organizations for Innovation and leadership in environmental stewardship. We are truly honoured to accept these awards, though the effort and passion to succeed does not stop here, as you will see more sustainability pursuits on the horizon including the ongoing innovations in recycling of hard plastics and upcycling of broken furniture through our ATB Financial sponsored Repair for Good program.
Thanks to generous Albertans, 2019 also marked the year of the most donations ever received by Goodwill. With such a strong and inspiring relationship, with nearly 700,000 Albertans who donated, these gifts of generosity helped contribute to another record, this being the most earnings and benefits ever received by our team members with disabilities within one operational year. This is a tremendous success and something we look to build upon for upcoming years.
Committing to the ability to deliver so much good, we certainly appreciate our 1.2 million customers, 700 thousand donors and nearly 800 staff members.
Whether you are a valued shopper or donor, or one of our team members, thank you for your dedication to our journey of good, our friendship and your contribution. We are confident that with your support we are indeed making such a difference!
The Career Connections team in Edmonton celebrated one year at their new location on Whyte Avenue. This new space has increased team engagement and collaboration to help play a key role in assisting Albertans’ with disabilities gaining and maintaining meaningful employment in their community.
Through an individualized Person-Centred plan, The Path to Employment program puts a focus on skill building, customizing work opportunities and job coaching. This helps support the needs of each individual.
Once a client achieves their independence, there is so much more they can do. Everything about inclusion sets them up for their future goals, as they are looking to gain the same opportunities as everyone else, discovering purpose, while participating in a team environment.
In 2018 the Goodwill Impact Centre celebrated its one year anniversary. It was a year of creating a positive impact on the environment, while providing employment for Albertans and Albertans with disabilities.
The Impact Centre has proved to be the future of Goodwill in Alberta and is home to several important aspects of the organization with a main focus on Sustainability.
Goodwill implemented its first Sustainability Plan in 2018 with the goal to incorporate sustainability into all areas of operations. This has translated into a greater diversion from the landfill and significant water and energy savings.
As a result of Goodwill’s commitment, 31,760 kilograms of plastics, 11,902 kilograms of glassware and 104,695 kilograms of paper were diverted from local landfills in 2018. Overall over 13 million kilograms were diverted from landfills with the diversion rate increasing to 81% from 78% the previous year. Waste bins have also now been removed from the donation centres and retail stores in the greater Edmonton region, as all waste is now centralized at the Impact Centre.
The success of the Goodwill Impact Centre in Edmonton has led the organization to pursue a similar venture in Calgary in the coming years.
Goodwill in the Community
Goodwill is proud to partner with different organizations throughout the community. The purpose of these partnerships is to work toward shared goals, while sharing a similar vision.
In 2018, Goodwill continued their partnership with College H.U.N.K.S., while fostering new relationships with Rohit Communities, Chappelle Gardens and ATB Financial. These are only a few of the important partnerships formed. Goodwill is grateful for all the organizations who assist with the mission of providing meaningful employment for Albertans’ with disabilities.
College H.U.N.K.S. is a moving and hauling company that offers services across the United States and Canada. In Alberta, Goodwill is proud to partner with College H.U.N.K.S. as the recommended provider of donation pick-up services.
Housed out of the Goodwill Impact Centre, this 48-hour prior service strives to be self-sustainable with a goal of zero trips to the landfill. This partnership should be extremely helpful to donors involved in major cleanups, as this partner will not only bring the donations to Goodwill, but will take the donations Goodwill is unable to accept to another non-profit organization or recycler.
ATB Financial was a key contributor to the Goodwill Sustainability Action Plan. With their partnership, Goodwill was able to create a recycling program revolved around hard plastics. These plastics would be reduced from their original size and shipped to Lethbridge to be transformed into plastic benches. These benches will in front of ATB branches across the province in 2019.
Chappelle Gardens Donation Drives and other events
Significant donation drives took place over 2018, but none was more prominent than the drive at Chappelle Gardens in Edmonton. This drive took place over a two day stretch in May and garnered almost 5,000 pounds of donated items for Goodwill!
Other events in 2018 include a donation drive with Rohit Communities, an eco-move out with the University of Alberta, the Goodwill city clean-up with the City of Edmonton and an Earth Hour race with MacEwan University.
Based out of the Goodwill Impact Centre, You Can Ride 2 offers adaptive bicycles and services for children who require specialized training or equipment. This gives all children the ability to experience the joy and freedom of riding a bike.
The space at the Impact Centre gives You Can Ride 2 an opportunity to store and repair over 170 adaptive bikes. The centre also provides a space for the program to provide a fitting for the families who rely on the service. This ensures the equipment remains safe and in good repair as it is inspected yearly.
Since 2013, Over 300 children with disabilities enrolled with You Can Ride 2 have had the opportunity to borrow a bike from the program.
The free bookshelves program officially started in Edmonton in December of 2018 thanks to the support of Goodwill Industries of Alberta and Alberta Reads.
This partnership helps get books back into the community for those that do not have access to reading material. At the first book sorting event, volunteers were able to process and recycle over 1,000 books, helping Goodwill’s mission in diverting waste from the landfill.
We entered 2018 excited to continue to build on this legacy of good to create yet a greater positive impact within the communities we so proudly serve. New projects and community partnerships launched, with a keen focus and proud effort to support Albertans with disabilities to find meaningful employment.
2018 marked one-year celebration anniversaries for our Beacon Heights store and Career Centre in Calgary, and in Edmonton our Goodwill on Whyte and SouthPark retail locations. Each of these outstanding new Goodwill operations exceeded expectations on many fronts throughout 2018. By bringing dignity and joy to the forefront of our operations, these new Goodwill operations showcase our modern, new look of Goodwill as we excitedly welcome both current and new customers, donors and friends of Goodwill.The ‘Amazing Impact Centre’ in Edmonton also celebrated its first year anniversary as one of the most innovative centres of excellence of its kind in Canada. The Impact Centre supports Goodwill in achieving record waste diversion from our landfills, creating such an opportunity for Goodwill to champion our environment. In fact, we diverted more than 13 million kilograms of waste from landfills in 2018, beating our 2017 achievements by over 8.5%.
In 2018, Goodwill launched our Sustainability Action Plan, a first for any Goodwill in Canada. Our Sustainability Action Plan will offer us an opportunity to expand current and future environmental programs. We will be a role model organization that integrates sustainability practices and a culture of shared responsibility for the planet into all areas of our operations. Because of these amazing sustainability initiatives, Goodwill was proudly recognized by the Recycling Council of Alberta and awarded for excellence in environmental stewardship. We’re excited for this innovation to lay the groundwork for an Impact Centre to open in Calgary in 2020.
Committing to the ability to deliver so much good, Goodwill is proud to partner with, and we certainly appreciate our 1.2 million customers, 600 thousand donors and nearly 800 staff members. We are confident that we will reach all new heights of success in the years to come, as together; we are making such a difference.
Whether you are a valued shopper or donor, or one of our Goodwillian team members, thank you for your dedication, our friendship and your phenomenal contribution to one of North America’s most successful Goodwill enterprises!
You Can Ride 2 continued to build on its success by serving 161 individuals & children with disabilities. The progress and success of collaboration helped launch our association with Alberta Reads.Our partnership with Alberta Reads helps get books into the community for those that do not have access to reading material. At the first book sorting event, volunteers were able to process and recycle over 1,000 books, supporting greater literacy and helping Goodwill’s commitment in diverting waste from the landfill.Great things keep happening at the ‘Amazing Impact Centre,’ especially with our Commercial Services division.In 2018, we introduced a brand new upcycle program by taking donated tea cups that were not sold in our retail locations and converting them to opportunities as candles for home décor. This program is supporting our Sustainable Action Plan, while at the same time, creating meaningful employment for Albertans with disabilities.
In 2018, our tremendous team of nearly 800 Goodwillians continue to proudly serve our communities. Our Goodwillians are truly the heartbeat of Goodwill, both past and present. Our celebration of our team led Goodwill to honour one of our own in Valerie Thornton. Valerie came through the Career Connections program and spent 21 years working at Goodwill! Her dedication, hard work and cheerful smile led to our Career Connections Centre of Excellence in Edmonton being named in her honour.
Although we are proud of our past, we are focusing on excellence for the future. We’re excited to continue our journey of ‘Good’ by respecting our triple P bottom-line of people, profit with purpose and the planet. Thank you to everyone who has supported us on this journey from our hard-working staff of over 800 Goodwillians, including our loyal Board of Directors and volunteers. Thank you to our dedicated shoppers and generous donors, for which all of this would not be possible without you. Thank you for making such a difference.
Together, we are changing lives for the better through the dignity of a job and the power of work. Our successes and the amazing positive change we make every year, create a better community, a better Alberta.
With your help we look forward to the progress that awaits us in 2019!